Privacy Policy

Your Privacy

Any collected information including phone numbers and SMS consent will not be sold, rented, or shared with third parties or affiliates.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

By submitting a lead form, customers may be contacted via phone, text, or email by Pinnacle Pools & Spas. SMS/text message consent is governed separately — SMS opt-in data and consent will not be shared with any third parties, including affiliated brands, for messaging purposes.

Cookies and Third-Party Analytics

This website may use cookies to analyze site traffic and improve user experience. Any third-party analytics or advertising tools used on this site operate independently of our SMS/text messaging programs. Cookie-based data is not connected to SMS opt-in consent data and is not used for text message targeting. To opt out of Google’s use of cookies, visit google.com/privacy_ads.html.

Collection of Personal Information

When visiting Pinnacle Pools & Spas, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track user movement, and gather broad demographic information for internal use. Any recorded IP addresses are not linked to personally identifiable information.

Distribution of Customer Data

Leads and requests for estimates are sent directly to our team. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services. Text messaging originator opt-in data and consent will not be shared with any third parties.

Links to Third Party Websites

We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.

Changes to this Privacy Statement

The contents of this statement may be altered at any time, at our discretion. If you have any questions regarding the privacy policy of Pinnacle Pools & Spas then you may contact us through our website. For our SMS messaging terms and program details, please review our Terms of Service on this website.

Effective Date

This privacy policy was last updated March 4, 2025.

Text Messaging Policy

Compliance with RingCentral and Carrier Guidelines

Pinnacle Pools & Spas utilizes RingCentral for SMS/MMS messaging services. We are committed to delivering high-quality services while preventing spam, phishing, and fraudulent messages. In alignment with RingCentral’s Terms of Service, Acceptable Use Policy, CTIA guidelines, and carrier-specific codes of conduct, we adhere to the following practices:

Opt-In/User Consent for SMS/MMS Messaging

Express Consent Required: Before sending any SMS/MMS message, we must obtain your express consent. Implied consent is insufficient except in direct response to a received message. Consent must be actively given for each campaign or message type, with marketing or promotional messages requiring prior written consent.

Obtaining Consent: Consent can be given through a web form on our website, where it is clearly indicated that by checking the opt-in box, you are opting into SMS/MMS messages from us. Alternatively, you can provide consent by sending a direct message to our specified number found on our Contact page.

Easy Opt-Out: You can opt out of receiving SMS/MMS messages at any time by replying STOP or UNSUBSCRIBE to any message you receive from us. Instructions for opting out will be included in every message.

Opt-Out Management: We track and manage opt-out requests diligently to ensure that those who opt out do not receive further communications.

Types of Messages You May Receive

By opting into SMS/text communications from Pinnacle Pools & Spas, you may receive the following types of messages:

Pool design consultations and project quotes
Appointment scheduling and reminders
Promotional offers and seasonal specials
Follow-up communications related to your inquiry
Customer service responses and project updates

Message frequency will vary based on your interactions with us. You may opt out at any time by replying STOP to any message.

Messaging Policies and Restrictions

Message Limits: We adhere to RingCentral’s guidelines of sending no more than 50 messages per originating number per minute. For higher volume needs, we engage RingCentral’s High Volume SMS solution.

Prohibited Campaigns and Content: We strictly avoid sending messages related to prohibited campaigns such as loan advertisements, credit repair offers, work from home advertisements, and others outlined by RingCentral and carrier policies.

Content Monitoring: Our messages do not engage in or promote illegal activities, adult content, violence, hate speech, or include misleading links.

Automated Messaging

Compliance for Automated Messages: Automated SMS/MMS messaging is conducted only through numbers linked to a TCR campaign designed for such messages. We ensure express, logged consent for automated and promotional messages, including clear opt-out instructions in each message.

Carrier Fees and Restrictions

Responsibility and Compliance: We are responsible for adhering to all policies, regulations, and laws related to SMS/MMS messaging. Failure to comply may result in reduced message deliverability, service suspension, or termination, in addition to potential fines and penalties.

Data Privacy and Security

Commitment to Privacy: Your phone number and the content of your messages are protected and used solely for the purpose of sending you the agreed-upon messages. Our practices are in full compliance with our Privacy Policy, ensuring the security and privacy of your data.

Children’s Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites

Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.